Q: I registered, but I haven't received my password yet. What's wrong?

A: The most likely explanations are that your email account is full or you did not provide a valid email address.

Full account - A common reason why people do not receive an email from us is that their email mailbox is full. If you have lots of undeleted messages in your account, or a few messages that take up a lot of memory (like emails with pictures, music, or video attached to them) your mailbox may be full.

This is often a problem for people with Hotmail accounts who get lots of unwanted junk email ("spam" messages). To see if this is a problem, try sending yourself an email. If you can't get your own email, you can't get any email from us. After you clear out your unwanted emails have your password sent to your account again by clicking here.

Invalid email address - The Criminal Justice Research Laboratory website will automatically send an email to whatever email address you registered with. So, if you misspell your email address, or put in an email address for an old account that no longer works, it will be impossible for you to receive the email from us with your password.

In addition, email addresses do not start with "www." If you entered an email address as www.johndoe@something.com, you entered an invalid email address. It should have been entered without the "www" (e.g., johndoe@something.com).

If you think you have entered the wrong email address, please contact the CRJ Lab Supervisor at (702) 895-0206 and we will resolve the problem for you.

Busy Server - Finally, sometimes it may take a few minutes for your password to be sent to you if either the university server or your email provider's server is busy or down for maintenance. If more than 24 hours have passed and you have not received an email, your account is probably full or you did not enter a valid email address.